Refund policy

Thank you for shopping with DG DANIELS. We accept eligible returns and exchanges within 30 days of delivery. Please review the conditions, costs, and instructions below before submitting a request.

Return Policy Summary

Return window: 30 days from the delivery date
Eligible product condition: New, unworn, unused, and unwashed
Eligible return reasons: Defective and non-defective products
Return method: By mail
Non-defective return shipping: Customer responsibility
Damaged, defective, or incorrect items: DG DANIELS covers the reasonable return shipping cost after confirmation
Restocking fee: No restocking fee
Refund processing time: Within 3 business days after approval
Exchanges: Accepted

30-Day Return Window

You may request a return or exchange within 30 days of the date your order is delivered.

The delivery date shown in the shipping carrier’s tracking information will be used to determine whether the request falls within the 30-day return period.

Return or exchange requests submitted more than 30 days after delivery may not be accepted.

Eligible Returns

We accept returns for both defective and non-defective products, including products that:

  • Arrived damaged or defective
  • Are different from the product ordered
  • Do not fit as expected
  • Are no longer wanted
  • Were ordered by mistake

To qualify for a return, the product must be:

  • New, unworn, unused, and unwashed
  • Free from stains, odors, makeup, pet hair, or other signs of use
  • Returned with the original tags attached
  • Returned with the original packaging and included accessories, when applicable
  • Accompanied by a valid DG DANIELS order number or proof of purchase

Clothing and footwear may be carefully tried on to check the fit. Products showing signs of extended wear, washing, alteration, or use may not qualify for a return.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, or different from what you ordered, contact us within the 30-day return period and provide:

  • Your full name
  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging, when relevant

Please keep the product, original packaging, and shipping materials until your request has been reviewed.

If the issue is confirmed to have resulted from a damaged product, manufacturing defect, or an error by DG DANIELS, we will provide a prepaid return label or cover the reasonable approved return shipping cost, as appropriate.

Do not purchase a return label or mail the product before receiving instructions from our customer support team. Return shipping costs purchased without prior approval may not be reimbursed.

How to Start a Return

To request a return:

  1. Email info@dgdaniels.com within 30 days of delivery.
  2. Include your full name, order number, the product you wish to return, and the reason for the return.
  3. Include clear photographs if the product is damaged, defective, or incorrect.
  4. Wait for our customer support team to review your request.
  5. After approval, we will email you the applicable return instructions and return address.
  6. Package the approved product securely and mail it according to the instructions provided.
  7. Keep your shipping receipt and tracking number until the return and refund have been completed.

Returns sent without prior approval or to an address not provided in our return instructions may be delayed.

Return Address

Please contact us before mailing a return.

Approved return requests will receive the applicable return instructions and return address by email.

Our business contact address may be different from the location designated for processing returns. Do not automatically send returns to the business address displayed on our website unless our customer support team specifically confirms that address in writing.

Returns sent without approval or to an unconfirmed address may experience processing delays.

Return Shipping Costs

For non-defective returns, including returns due to incorrect size selection, change of mind, ordering by mistake, or an item no longer being wanted, the customer is responsible for purchasing and paying for return shipping.

If a product is confirmed to be damaged, defective, or incorrect due to an error by DG DANIELS, we will provide a prepaid return label or cover the reasonable approved return shipping cost, as appropriate.

Please contact us before purchasing a return label for a damaged, defective, or incorrect product. Shipping costs purchased without prior approval may not be reimbursed.

We recommend using a trackable shipping service and keeping the shipping receipt until the return has been delivered and processed.

For customer-paid returns, the customer remains responsible for the return package until it reaches the designated return processing location.

DG DANIELS does not charge a restocking fee for eligible returns.

Exchanges

We accept exchanges for eligible products requested within 30 days of delivery.

To request an exchange, email info@dgdaniels.com and include:

  • Your order number
  • The product being exchanged
  • The requested size, color, or replacement product
  • The reason for the exchange

Exchanges are subject to product availability and cannot be guaranteed until the request has been reviewed.

For non-defective exchanges, the customer is responsible for the cost of mailing the original product back.

If the exchange is required because the original product was confirmed to be damaged, defective, or incorrect due to an error by DG DANIELS, we will provide the appropriate shipping instructions.

If the requested replacement is unavailable, we may offer another available option or issue a refund to the original payment method.

Return Inspection

After the returned product is received, it will be inspected to confirm that it meets the conditions stated in this policy.

We will notify you by email when the return has been approved or declined.

A return may be declined if the product:

  • Has been worn, washed, used, or altered
  • Was damaged after delivery
  • Has missing tags, packaging, or accessories
  • Shows stains, odors, makeup, pet hair, or other signs of use
  • Does not match the product originally purchased
  • Was returned outside the 30-day return window
  • Was mailed without following the approved return instructions

Refunds

After a returned product has been received, inspected, and approved, the refund will be issued to the original payment method within 3 business days.

You will receive an email confirmation when the refund has been processed.

Your bank, card issuer, or payment provider may require additional time to display the refund in your account. This additional processing time is controlled by the payment provider and is separate from the 3-business-day processing period followed by DG DANIELS.

DG DANIELS does not charge a restocking fee for approved returns.

Late or Missing Refunds

If you have received a refund confirmation but the funds are not visible in your account:

  1. Check your bank or payment account again.
  2. Contact your card issuer or payment provider.
  3. Allow the provider’s normal refund processing period.
  4. Contact us if the refund is still missing after that processing period.

When contacting us, include your order number and any available refund confirmation details.

Order Cancellations and Changes

Contact us as soon as possible if you need to cancel or change an order.

We will try to accommodate your request, but cancellations and changes cannot be guaranteed after an order has entered processing or has been shipped.

If the order can no longer be canceled, you may request a return after delivery according to this policy.

Contact Us

For questions about returns, exchanges, damaged products, or refunds, contact:

DG DANIELS
14500 W Colfax Ave
Lakewood, CO 80401
United States

Email: info@dgdaniels.com
Phone: +1 352-661-1672

Please include your order number when contacting us about an existing purchase.