Shipping policy

Thank you for shopping with DG DANIELS. This Shipping Policy explains our shipping destinations, shipping costs, order processing times, transit times, tracking, and delivery procedures.

Shipping Destination

DG DANIELS currently ships orders to delivery addresses within the United States.

This Shipping Policy applies to all products available for purchase through our website.

We do not currently offer international shipping under this policy. Orders submitted with an unsupported delivery address may be canceled and refunded to the original payment method.

Shipping Cost

We offer free standard shipping on all orders delivered within the United States.

There is no minimum order value required to receive free shipping.

Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully completed.

Business days are Monday through Friday, excluding weekends and applicable public holidays.

Our daily order cutoff time is 12:00 AM Eastern Time. Orders submitted after the cutoff time may begin processing on the following business day.

Order processing includes:

  • Payment verification
  • Order review
  • Product preparation
  • Packaging
  • Transfer to the shipping carrier or logistics partner

Processing time does not include shipping transit time.

Estimated Delivery Time

Our estimated delivery schedule is:

Order processing time: 1–3 business days
Shipping transit time: 6–9 business days
Total estimated delivery time: 7–12 business days

Delivery estimates are calculated in business days and do not include weekends or public holidays.

The total estimated delivery period includes both order processing and shipping transit time.

Delivery dates are estimates and are not guaranteed appointment dates. Delivery may be affected by severe weather, carrier disruptions, public holidays, high order volumes, incorrect addresses, transportation delays, or other circumstances outside our reasonable control.

Shipping Methods and Carriers

Orders are shipped by mail using available shipping carriers or logistics partners.

The carrier selected for an order may vary depending on:

  • The delivery address
  • Package size and weight
  • Product availability
  • Carrier service coverage
  • Logistics availability

We cannot guarantee that a specific carrier will be used unless this has been confirmed before shipment.

Order Confirmation

After an order has been successfully submitted, an order confirmation email will be sent to the email address provided during checkout.

Please review the order confirmation carefully and contact us promptly if any information appears incorrect.

Receiving an order confirmation does not mean that the order has already shipped.

Order Tracking

When tracking information is available, a shipping confirmation email will be sent after the order has been transferred to the carrier or logistics provider.

The shipping confirmation may include:

  • The tracking number
  • The shipping carrier or logistics provider
  • A tracking link
  • Available shipment updates

Tracking information may require additional time to update after the carrier receives the package. A delay in the first tracking update does not necessarily mean that the package has not shipped.

Multiple Packages

Some orders may be shipped in more than one package because of product availability, package size, fulfillment arrangements, or logistics requirements.

When an order is divided into multiple shipments:

  • Packages may receive different tracking numbers
  • Packages may arrive on different dates
  • One package may arrive before the remaining items

Customers will not be charged additional shipping fees solely because an order is shipped in multiple packages.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting an order, please carefully review:

  • Recipient name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State
  • ZIP code
  • Telephone number
  • Email address

Contact us as soon as possible if you discover an address error.

We will try to assist with address corrections, but changes cannot be guaranteed after an order has entered processing or has been transferred to the shipping carrier.

DG DANIELS is not responsible for delays caused by incomplete or incorrect address information supplied by the customer.

Additional shipping costs resulting from an incorrect, incomplete, refused, or undeliverable address may be the customer’s responsibility.

Delivery Delays

If your order has not arrived within the estimated delivery period, first review the latest tracking information provided by the carrier.

Carrier delays may occur because of:

  • Severe weather
  • Public holidays
  • Transportation disruptions
  • Customs or security inspections, when applicable
  • High parcel volumes
  • Incorrect or incomplete addresses
  • Local delivery restrictions
  • Events outside the carrier’s reasonable control

If tracking has not updated for an extended period or shows an unexpected delivery issue, contact us at info@dgdaniels.com and include your order number.

We will review the available shipping information and assist with the appropriate next steps.

Package Marked as Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check around the delivery entrance, mailbox, porch, garage, or secure parcel area.
  2. Ask household members whether they accepted the package.
  3. Check with neighbors, reception staff, or building management.
  4. Allow a short period in case the carrier updated the shipment before completing delivery.
  5. Contact the shipping carrier using the tracking number.

If the package still cannot be located, contact DG DANIELS and provide:

  • Your full name
  • Your order number
  • The tracking number
  • The delivery address
  • A description of the issue

We will review the available tracking and delivery information and assist with the next steps.

Lost Packages

If tracking indicates that a package may be lost in transit, contact us at info@dgdaniels.com.

Please include your order number and tracking number.

We may need additional time to contact the carrier or logistics provider and investigate the shipment before a resolution can be provided.

Do not submit multiple claims for the same shipment while an investigation is in progress.

Damaged Packages

If a package arrives visibly damaged, inspect the contents as soon as possible.

Contact us promptly and provide:

  • Your full name
  • Your order number
  • A description of the damage
  • Clear photographs of the product
  • Clear photographs of the shipping package
  • Photographs of the shipping label, when available

Please keep the product, packaging, and shipping materials until your request has been reviewed.

For damaged, defective, or incorrect products, refer to our Return & Refund Policy and contact customer support before mailing the product back.

Refused or Undeliverable Packages

A package may be returned to the sender if:

  • The address is incomplete or incorrect
  • Delivery is refused
  • The carrier cannot access the delivery location
  • The package is not collected within the carrier’s collection period
  • The recipient cannot be contacted

If a package is returned because of customer-provided address information or refusal of delivery, additional shipping costs may apply before the order can be shipped again.

Any refund for a returned package will be handled according to our Return & Refund Policy after the package has been received and reviewed.

Order Changes

Contact us as soon as possible if you need to change:

  • The shipping address
  • The recipient name
  • The product size or color
  • The products included in the order

We will try to accommodate the request, but changes cannot be guaranteed once an order has entered processing.

Changes cannot normally be made after the order has shipped.

Order Cancellations

Contact us promptly if you wish to cancel an order.

We will try to cancel the order before it enters processing or is transferred to the carrier, but cancellation cannot be guaranteed.

If the order has already shipped, it cannot be canceled in transit. You may request a return after delivery in accordance with our Return & Refund Policy.

Returns

Shipping a product back to DG DANIELS is handled separately under our Return & Refund Policy.

Please contact us before mailing a return.

Approved return requests will receive the applicable return instructions and return address by email.

The business contact address displayed on our website may be different from the location designated for processing returns.

Returns sent without prior approval or to an address not provided in our return instructions may be delayed.

Contact Us

For questions about shipping, tracking, delivery, or an existing order, contact:

DG DANIELS
14500 W Colfax Ave
Lakewood, CO 80401
United States

Email: info@dgdaniels.com
Phone: +1 352-661-1672

Please include your order number when contacting us about an existing purchase.